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Cancelling or Changing Your Order

In order to provide the best possible service to our customers, 95% of the orders we receive during normal business hours are shipped that same day. In the event that you need to change or cancel an order that you have placed with us, please contact us as soon as possible by phone or email.

Prior to your order leaving our facility, we will be happy to work with you to cancel or change your order to your satisfaction. If you need to cancel an order that has already been shipped, UPS may be able to stop the order from being delivered. However, there may be charges associated with that request that you will be liable for. You may also choose to refuse the shipment at the time of delivery but you may also incur shipping costs for outbound and return freight.

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Why Shop With Us?

Towing Experts

We have over 50 years experience in the towing industry! We are the experts! Towing Experts...

Lifetime Guarantee

We are the only hitch company online that offers you a Lifetime Guarantee on all of the products that we offer. Lifetime Hitch Guarantee...

Easy Returns

If you need to return a product that you ordered from us please contact us via our toll-free telephone number to work out the return - without any hassles or headaches. Easy Returns...

Knowledgeable Support

Call toll-free 1.877.507.0714 for expert advice on everything we offer.

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